# default > default knowledge base – help articles and documentation. ## Orders - [When will I receive my order?](https://help.boscovs.com/en_us/when-will-i-receive-my-order-r1QCfFGWK.md): Most in stock items take 2-4 business days to process. Estimated delivery dates are calculated by the shipper and will be available through the tracking info... - [Can I make a change to my order?](https://help.boscovs.com/en_us/can-i-make-a-change-to-my-order-BJtMtKMZt.md): After the order has been placed and you receive the confirmation email, you are unable to make changes to the order. If you need to cancel an item from... - [How do I cancel my order?](https://help.boscovs.com/en_us/how-do-i-cancel-my-order-rkSx72Mbt.md): Contact a Shopper Services Representative at 1-800-284-8155 or email us at ShopByPhone@Boscovs.com . In most cases, if your items are not yet being pr... - [How to track an order](https://help.boscovs.com/en_us/how-to-track-an-order-r1rg1Tzbt.md): Click the "Order Status" link in the top right of the site. Log into your profile to access your order history or enter the order number and your email... - [Tracking says my package was delivered, but I don't have it.](https://help.boscovs.com/en_us/tracking-says-my-package-was-delivered-but-i-don-t-have-it-BksWDxEZt.md): If the information states your package is delivered, but you don't have it please please check around your residence to see if the carrier placed the package... ## Returns & Exchanges - [How can I return an item?](https://help.boscovs.com/en_us/how-can-i-return-an-item-SJ2pt9IbF.md): Returning your item is easy. We accept returns as permitted by our Return Policy. Simply take the package to the shipping provider of your choice to be retur... - [What if I receive a wrong item?](https://help.boscovs.com/en_us/what-if-i-receive-a-wrong-item-SJI555It.md): Please contact a Shopper Services Representative at 1-800-284-8155 Monday through Saturday 9:00 AM to 9:00 PM EST and Sunday 10:00 AM to 7:00 PM EST. - [What if I received a damaged item?](https://help.boscovs.com/en_us/what-if-i-received-a-damaged-item-SyHmiqLK.md): If there is an issue with the quality of the package, we have a no cost return policy in the event that merchandise is received damaged. Please contact a Sho... - [How do I exchange an item?](https://help.boscovs.com/en_us/how-do-i-exchange-an-item-H1VHjcLZK.md): If you wish to process an exchange, we recommend returning your current merchandise for credit to the original form of payment and placing a new order. You m... - [Return Policy](https://help.boscovs.com/en_us/return-policy-rJTMx7CP3.md): Boscovs Convenient Return Policy If for any reason you are less than completely satisfied with your purchase just return it to us We will replace it ex ## My Account Help - [How to create a Shopping Profile](https://help.boscovs.com/en_us/how-to-create-a-shopping-profile-H1l2To8K.md): To create an online shopping profile, go to www.Boscovs.com. In the upper-right hand area, click the link titled "My Account" (located right above the ... - [How do I pay my Boscov's Credit account?](https://help.boscovs.com/en_us/how-do-i-pay-my-boscov-s-credit-account-Sy5vFoIbK.md): There are 3 ways to make a payment on your Boscov's Credit account: You can make a payment at any register in your local Boscov's. Please be su... - [How can I update/change my personal information?](https://help.boscovs.com/en_us/how-can-i-update-change-my-personal-information-SklcLbt.md): Your online account information can be updated or changed by logging into www.Boscovs.com and clicking on "My Account". Make any necessary changes an... - [What do I do if I forgot my Password?](https://help.boscovs.com/en_us/what-do-i-do-if-i-forgot-my-password-r14qJ5LbY.md): Click on "My Account" from our Home Page, then click on the "Forgot your Password" link. Enter your email address as requested and your password will b... - [Why am I being asked to enter a passcode, after entering my credit card?](https://help.boscovs.com/en_us/why-am-i-being-asked-to-enter-a-passcode-after-entering-my-credit-card-B1u7Sw9WY.md): This is an added security measure that Boscov's supports, but does not require. Our site does not require this information unless this security feature has b... ## Gift Registry - [How do I add an item to my registry?](https://help.boscovs.com/en_us/how-do-i-add-an-item-to-my-registry-rkAILTUWY.md): To begin adding items, create a registry or log in to your existing registry. Next, locate an item on www.boscovs.com. Select the quantity, c... - [I purchased an item, but it doesn't show as purchased. How can that be updated?](https://help.boscovs.com/en_us/i-purchased-an-item-but-it-doesn-t-show-as-purchased-how-can-that-be-updated-B1Mhtp8Y.md): Guests must email giftregistry@boscovs.com with the items that were purchased, the quantity, and the name on the registry. A registry specialist will... - [Can I ship an item to the registrant?](https://help.boscovs.com/en_us/can-i-ship-an-item-to-the-registrant-BJlDh68t.md): Yes, as long as the registrant provides their shipping address in their registry profile. In checkout, you have the option to select the registrant's s... - [How can I see which of my gifts were purchased and by whom?](https://help.boscovs.com/en_us/how-can-i-see-which-of-my-gifts-were-purchased-and-by-whom-rkUn6pLbF.md): To view purchased items, log into your registry account. Any items that have been purchased will have the link to VIEW PURCHASED INFO. - [An item on my registry is now unavailable. What can I do?](https://help.boscovs.com/en_us/an-item-on-my-registry-is-now-unavailable-what-can-i-do-SyF5WC8Wt.md): This can happen when items are added far in advance, or if the item is very popular and quickly goes out of stock. We suggest that if this happens, vis... - [Why are guests not able to locate my online registry?](https://help.boscovs.com/en_us/why-are-guests-not-able-to-locate-my-online-registry-BkCufC8ZF.md): Your registry could be set to PRIVATE , therefore, making it unsearchable. You can make your registry public by logging into your registry acco... ## Gift Cards - [How do I use a Boscov's Gift Card or Rewards Certificate?](https://help.boscovs.com/en_us/how-do-i-use-a-boscov-s-gift-card-or-rewards-certificate-ryueHqLt.md): In order to use a Boscov's Gift card online, you must obtain the PIN located beneath the scratch-off on the back of the card. If using a Merchandise Cr... - [Gift Card Terms and Conditions](https://help.boscovs.com/en_us/gift-card-terms-and-conditions-r1YdF9DEA.md): Use of this Gift Card constitutes acceptance of the terms and conditions which are available at boscovscomgiftcardterms and may be updated at any time Car - [Discounted Gift Cards Terms and Conditions](https://help.boscovs.com/en_us/discounted-gift-cards-terms-and-conditions-B1gnFqvER.md): Use of this Discounted Gift Card constitutes acceptance of the terms and conditions which are available at boscovscomgiftcardterms and may be updated at any - [Merchandise Credit Cards Terms and Conditions](https://help.boscovs.com/en_us/merchandise-credit-cards-terms-and-conditions-Skgb9cw40.md): Use of this Merchandise Return Card constitutes acceptance of the terms and conditions which are available at boscovscomgiftcardterms and may be updated at - [Bonus Card Terms and Conditions](https://help.boscovs.com/en_us/bonus-card-terms-and-conditions-H1bLqqwN0.md): Use of this Bonus Card constitutes acceptance of the terms and conditions which are available at boscovscomgiftcardterms and may be updated at any time Ca - [Reward Certificate Terms and Conditions](https://help.boscovs.com/en_us/reward-certificate-terms-and-conditions-B1Voq5wN0.md): Use of this Rewards Certificate constitutes acceptance of the terms and conditions which are available at boscovscomgiftcardterms and may be updated at any ## Boscov's Credit Account - [I need to speak to someone about my Boscov's Charge Card account.](https://help.boscovs.com/en_us/i-need-to-speak-to-someone-about-my-boscov-s-charge-card-account-BkTWeoUbK.md): For information on your Boscov's Credit Account, such as balance inquiries, payment information, reporting a lost/stolen card or requesting a replacement car... ## Recall Notices - [Stephan Baby Boo Bunnie and Friends Children's Toys Recall](https://help.boscovs.com/en_us/stephan-baby-boo-bunnie-and-friends-childrens-toys-recall-HkMmE00bMe.md): IMPORTANT SAFETY RECALLRe CBC Group Inc Recall Letter to DistributorsDear Valued PartnerCBC Group Inc in cooperation with the US Consumer Product Safet - [Bissell Steam Shot™ OmniReach™ and Steam Shot™ Omni Handheld Steam Cleaners](https://help.boscovs.com/en_us/bissell-steam-shot-omnireach-and-steam-shot-omni-handheld-steam-cleaners-rJ4gP0m3Ze.md): Dear valued BISSELL customerIn cooperation with the US Consumer Product Safety Commission BISSELL is conducting a voluntaryrecall of the Steam Shot OmniRea - [CraZart Recall](https://help.boscovs.com/en_us/crazart-recall-BkcOKSTCyl.md): Cra - [BlendJet 2 Recall Notice](https://help.boscovs.com/en_us/blendjet-2-recall-notice-r17XMCdT.md): Check eligibility at wwwblendjetcomsafetyandrecall - [Rene Rolfe Sleeper Recall](https://help.boscovs.com/en_us/rene-rolfe-sleeper-recall-S1i0DnWWp.md): - [Stuffed Wafflizer Waffle Makers Recall](https://help.boscovs.com/en_us/stuffed-wafflizer-waffle-makers-recall-H14u19zH3.md): PowerXL Models ESWM02 and ESWM03 Stued Walizer Wale Makers IMPORTANT SAFETY RECALL Hot pieces of the wale or stuing can be expelled during use or upon - [Carter's Recall](https://help.boscovs.com/en_us/carter-s-recall-Sky_kELs.md): November 17 2022 IMPORTANT PRODUCT RECALL INFORMATION - [Perfect Aire Dehumidifier Recall](https://help.boscovs.com/en_us/perfect-aire-dehumidifier-recall-SJayiVVt.md): NOTICE OF DEHUMIDIFIER RECALL PERFECT AIRE, LLC 5401 Dansher Road; Countryside, IL 60525 | 844.472.2473 | perfectaire.us | support@perfectaire.us POST UN... - [Linum Home Textile Children's Robe](https://help.boscovs.com/en_us/linum-home-textile-children-s-robe-HyFRMlu8c.md): Name of Product: Children’s Robes Hazard: The children’s robes fail to meet the federal flammability standards for children’s sl... ## Rebates - [General Rebate Information](https://help.boscovs.com/en_us/general-rebate-information-SyKpESES5.md): Rebate forms are posted while the rebate is valid. Rebate terms vary by product. Terms and dates are set by the manufacturer. Questions re... ## Hearing Aids - [How do I know if hearing aids can help me?](https://help.boscovs.com/en_us/how-do-i-know-if-hearing-aids-can-help-me-rJuTsYjKxe.md): At your appointment we will conduct a hearing evaluation to identify the nature of your hearing loss Using the latest digital testing equipment we will ident - [What can I expect at my hearing appointment?](https://help.boscovs.com/en_us/what-can-i-expect-at-my-hearing-appointment-Bkpl6KiYex.md): In addition to a comprehensive hearing evaluation our goal is to answer your questions We will identify your options discuss the merits of the various hearin - [Do you accept my health insurance?](https://help.boscovs.com/en_us/do-you-accept-my-health-insurance-Bk0H6FoFex.md): Yes if your health plan has a hearing benefit or pays for any portion of hearing aids we will help you identify and utilize that insurance benefit Each hea - [What type of hearing aid is right for me?](https://help.boscovs.com/en_us/what-type-of-hearing-aid-is-right-for-me-r1HF6YsYel.md): Hearing aids come in several styles sizes colors etc The best hearing aid is the one that meets the objectives of your daily life The activities and listen - [What do hearing aids cost?](https://help.boscovs.com/en_us/what-do-hearing-aids-cost-SymTTtjtlx.md): You deserve the best and at Boscovs it doesnt have to cost a fortune The same hearing aids others sell for 5000 6000 or 7000 a pair are only 1699 - [Do you offer rechargeable hearing aids?](https://help.boscovs.com/en_us/do-you-offer-rechargeable-hearing-aids-ry_YJ5iKlx.md): Yes rechargeable hearing aids are available - [How long will my hearing aids last?](https://help.boscovs.com/en_us/how-long-will-my-hearing-aids-last-S1KYl9sFle.md): A pair of hearing aids properly maintained should last 57 years - [What post-sale support does Boscov's offer?](https://help.boscovs.com/en_us/what-post-sale-support-does-boscovs-offer-rJ26gqiFxg.md): The ongoing service and support that youd expect from Boscovs Our Hearing Specialists are readily available for followup care adjustments and cleanings at - [How long is the trial period?](https://help.boscovs.com/en_us/how-long-is-the-trial-period-SJ14coKxx.md): We provide a 30 Day trial with 100 moneyback guarantee If you dont love your new hearing aids return them for a full refund - [Are financing plans available?](https://help.boscovs.com/en_us/are-financing-plans-available-rJTw5otgx.md): Yes use your Boscovs credit card for No Interest 12 month financing on any purchase of 299 and up