# What if I received a damaged item?

> If there is an issue with the quality of the package, we have a no cost return policy in the event that merchandise is received damaged. Please contact a Sho...

Source: https://help.boscovs.com/en_us/what-if-i-received-a-damaged-item-SyHmiqLK

Last updated: 2024-03-01T19:26:23.529Z

If there is an issue with the quality of the package, we have a no cost return policy in the event that merchandise is received damaged. We recommend taking pictures of the damaged merchandise and shipping carton, in case a claim needs to be submitted with the carrier. Please contact a Shopper Services Representative at 1-800-284-8155, Monday through Saturday 9:00 AM to 8:00 PM EST and Sunday 10:00 AM to 7:00 PM EST.